Konsultan ISO

Pelatihan Peningkatan Mutu

Pelatihan Peningkatan Mutu Secara Berkesinambungan

Peningkatan mutu adalah tujuan utama dari penerapan sistem manajemen

Jasa Konsultan ISO memberikan Pelatihan Peningkatan Mutu untuk organisasi yang ingin memiliki Tim yang mampu memberikan masukan untuk peningkatan mutu yang berkesinambungan.

Hubungi Cipta Mutu Prima Konsultan ISO Jakarta

Hubungi Jasa Konsultan ISO untuk Pelatihan Peningkatan Mutu di WhatsApp: 0811-8859-476(ISO)

Total Quality Management

A Two-Day TQM Training

Proposed by Konsultan ISO

Total Quality Management is:

“A management philosophy embracing all activities through which the needs and expectations of the customer and the community, and the objectives of the organization are satisfied in the most efficient and cost effective way, by maximizing the potential of all employees in a continuing drive for improvement”


  • Understanding the philosophy and concept of TQM
  • Understanding TQM system in management control
  • Understanding the model of Cost of Quality in quality improvement and strategic cost reduction
  • Awareness of Six Sigma as quality journey to achieve quality excellence
  • 7 Management tools for problem solving and quality improvement
  • Understanding strategy to implement TQM in the organization

Main Program:

  • Philosophy of TQM,
  • Kaizen vs Breakthrough Improvement, TQM’s Culture and its Basic Mentality.
  • TQM system,
  • Standardization and Quality Assurance,
  • Policy Management and Cross Functional Management,
  • Daily Management and Gemba Management: Quality Control Circle (QCC),
  • Suggestion System and 5-S.
  • The Cost of Quality,
  • Cost of Quality Model in Strategic Cost Reduction.
  • Six Sigma for Quality Excellence,
  • Diagnosing, controlling and optimizing process performance in searching for quality excellence.
  • 7 Management Tools,
  • Interrelationship Diagram, Affinity Diagram, Systematic Diagram, Matrix Diagram, Prioritization Matrices, Process Decision Program Chart (PDPC) and Activity Network Diagram.
  • Implementation Strategy,
  • Road map to implement TQM and TQM’s success stories.


Day 1
08:00 – 10:00: The Philosophy and culture of TQM
10:00 – 10:30: Break
10:30 – 12:00: TQM System
12:00 – 13:00: Break – Lunch
13:00 – 14:30: The Cost of Quality
14:30 – 15:00: Break
15:00 – 17:00: Six Sigma for Quality Excellence

Day 2
08:00 – 10:00: 7 Management Tools
10:00 – 10:30: Break
10:30 – 12:00: 7 Management Tools
12:00 – 13:00: Break – Lunch
13:00 – 14:30: Implementation Strategy (sharing session from other service company)
14:30 – 15:00: Break
15:00 – 17:00: Implementation Strategy (continued) and Conclusion

Training Method:

  • Concept and Theory
  • Workshop/Exercises
  • TQM Games
  • Sharing Discussion with Implementer


  • Organization’s members play role proactively in the implementation of TQM
  • Quality Improvement Team built as quality infrastructure
  • Be able to implement cost of quality model in cost reduction program
  • Awareness of six sigma
  • Be able to use 7 management tool in planning, analyzing and managing quality
  • Sharing of TQM implementation success stories from hands-on experience TQM implementer in service company

Contact Konsultan ISO

WhatsApp : 0811-8859-ISO(476) or
Email : ciptamutuprima@gmail.com

Keywords : cipta mutu prima, TQM training, Proposal TQM, Konsultan ISO Training.