If you buy a new gadget but it does not work the next day or.. you visit a restaurant whose food is good but the table is not clean. The two examples relate to the quality of products and services. The customer is entitled to the best for the cost incurred.
Quality always has positive connotations Here is the definition of quality according to some of quality gurus:
In accordance with usability – J.M. Juran
Meet customer requirements – Phillip B. Crosby
Meet customer expectations – A. V. Feigenbaum
Customer satisfaction – K. Ishikawa
What is the definition of quality according to ISO? Quality is the level achieved by the internal characteristics of products and services in meeting the requirements.
Quality Management System ensures the quality of products and services can be achieved through the planning process up to evaluation and quality improvement.
Training and Consulting Methodology
Cipta Mutu Prima offers ISO and Management trainings :
- Cost of Quality
- Balanced Scorecard
- Workplace Health and Safety
- Business Process Re-Design
- Food Safety
- Internal Audit Training
- Project Management
- Supervisory Management
Cipta Mutu Prima Konsultan ISO helps organizations to implement management systems :
Stage 1 : Diagnostic Assessment
Assess the current condition of Management System (as-is) compares to the management system requirements that will be implemented (to-be)
Stage 2 : Training
Provides appointed Management Team the ability to understand and develop the management system.
Stage 3 : System Design and Development
Facilitates the development of management system documentation up to management approval
Stage 4 : System Implementation
Facilitates implementation of management system in the organization through socialization, internal audit and corrective preventive action
Stage 5 : Certification Preparation
Performs Management Review meeting and final examination prior Certification Audit